The time taken to process certain claims for veterans
has fallen dramatically thanks to the Government’s
investment in updating claims processing systems,
Minister for Veterans’ Affairs Dan Tehan announced
today.
Mr Tehan said the Government had provided $23.9 million in the last
Budget to replace outdated rehabilitation and
compensation systems and to simplify and improve
internal processes.
“Claims for non-liability health care are now
processed within a day, and in some cases within 30
minutes where previously the average processing times
for these claims was 18 days,” Mr Tehan said.
“Veterans seeking treatment for post-traumatic stress
disorder, depression, anxiety, alcohol and substance
abuse are accessing treatment faster than ever before.
“This system update is ongoing and there will be
further improvements to processing times and more
consistency in decision making and calculations.
“The Government wants those in the ex-service
community to have quick and easy access to the support
services they require.”
The next system improvements will focus on incapacity
claims review, rehabilitation, needs assessment and
Safety, Rehabilitation and Compensation Act
1988 permanent impairment processing.
